Terms of Service

Last updated: July 10, 2026 Please read these Terms of Service carefully before accessing or using the STEERus website, purchasing our services, submitting information through our forms, or communicating with us. These Terms of Service constitute a legally binding agreement between you and Steerus LLC, located in River Vale, New Jersey, United States, referred to in these Terms as “STEERus,” the “Company,” “we,” “us,” or “our.” By accessing our website, submitting a form, scheduling a consultation, purchasing a service, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with these Terms, you must not use the website or our services.

1. Our Services

STEERus provides professional and business services that may include digital marketing, marketing consulting, business growth analysis, leadership development, coaching, website design and development, search engine optimization, email deliverability services, email marketing, social media services, sales and marketing automation, grant writing, proposal writing, market research, fractional executive services, and related consulting services. The specific scope, price, schedule, deliverables, and conditions of a purchased service may be described in a proposal, quotation, statement of work, invoice, order form, service agreement, or other written communication. If a separate written agreement conflicts with these Terms, the separate written agreement will control with respect to that specific service. We may modify, suspend, replace, or discontinue any part of the website or our service offerings at any time.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use our paid services. If you use the website or purchase services on behalf of a business or another legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, “you” includes both you and the entity you represent.

3. Consultations, Proposals, and Service Engagements

Information discussed during an initial consultation is provided for general evaluation and does not create a professional engagement unless both parties agree to proceed. A service engagement begins only after any required proposal, agreement, invoice, deposit, or authorization has been accepted or completed. You agree to provide complete, accurate, timely, and lawful information necessary for us to perform the services. Delays in providing information, feedback, approvals, credentials, files, or access may affect the schedule and delivery of the services. Any timelines provided are estimates unless a written agreement expressly identifies a deadline as guaranteed.

4. Fees and Payment

You agree to pay all fees stated in the applicable proposal, invoice, order form, checkout page, or service agreement. Unless otherwise stated in writing:

Payments must be made according to the schedule shown on the applicable invoice or agreement.
Deposits and payments for work already performed are non-refundable.
We may pause or withhold services and deliverables if payment is overdue.
You are responsible for applicable taxes, transaction charges, processing fees, and third-party expenses identified in the applicable agreement.
Additional work outside the agreed scope may require additional fees and written approval.

Failure to pay an overdue amount may result in suspension or termination of the relevant services.

5. Cancellations and Refunds

Cancellation and refund rights are governed by the proposal, invoice, order form, service agreement, or cancellation policy applicable to the purchased service. Because many of our services involve consulting time, research, planning, customized work, digital deliverables, reserved availability, or third-party expenses, payments may become non-refundable once work has started or resources have been committed. If no separate cancellation policy is provided, you may request cancellation by contacting us. You remain responsible for work completed, time reserved, commitments made, and non-cancellable expenses incurred before the effective cancellation date. We do not guarantee refunds merely because you change your mind, fail to use a completed deliverable, or do not achieve a desired business result.

6. Client Responsibilities

You are responsible for:

Providing accurate and complete information.
Responding to requests for feedback and approval within a reasonable time.
Maintaining lawful rights to all content, data, trademarks, images, credentials, customer lists, and materials you provide.
Reviewing deliverables for accuracy before publishing or distributing them.
Obtaining any legally required permissions, licenses, notices, and consents.
Complying with advertising, privacy, consumer-protection, intellectual-property, telecommunications, email, and marketing laws applicable to your activities.
Maintaining secure backups of your own data and systems.

You must not ask us to create, transmit, publish, automate, or promote content or activities that are unlawful, fraudulent, deceptive, abusive, defamatory, discriminatory, infringing, or harmful.

7. No Guarantee of Results

Business, marketing, advertising, search-engine, sales, leadership, grant, funding, and revenue outcomes depend on many factors outside our control. We do not guarantee:

Increased sales, revenue, profit, traffic, visibility, rankings, leads, conversions, or engagement.
Approval of a grant, proposal, application, advertisement, campaign, account, or platform registration.
Placement of emails in a recipient’s inbox.
Removal from every spam list or blacklist.
Continuous performance of a third-party platform.
Any specific return on investment or business outcome.

Testimonials, examples, forecasts, projections, estimates, and past results are illustrative and do not promise that you will achieve similar results.

8. Website Use

You may use the website only for lawful purposes. You must not:

Attempt to gain unauthorized access to the website, servers, accounts, or systems.
Introduce viruses, malicious code, bots, scraping tools, or disruptive technologies.
Interfere with the operation, security, or availability of the website.
Copy, republish, sell, license, or commercially exploit website content without written permission.
Impersonate another person or submit false or misleading information.
Use the website to violate any law or the rights of another person.
Collect information about other users without authorization.

We may restrict or block access when we reasonably believe these Terms have been violated.

9. Accounts and Security

Certain services may require you to create an account or provide access credentials. You are responsible for maintaining the confidentiality of your credentials and for activities performed through your account. You must notify us promptly if you suspect unauthorized access, loss of credentials, or a security incident involving your account. We are not responsible for losses caused by your failure to protect your credentials or follow reasonable security practices.

10. SMS and MMS Communications

By providing your mobile phone number and expressly opting in, you consent to receive SMS and MMS messages from Steerus LLC. Messages may include account notifications, appointment reminders, service updates, customer support messages, security alerts, transactional communications, and promotional messages where separately authorized. Message frequency may vary. Message and data rates may apply according to your mobile carrier and service plan. Consent to receive promotional or marketing text messages is not a condition of purchasing our products or services. We may use Twilio Inc., telecommunications carriers, and other service providers to process and deliver messages. Your telephone number, message content, delivery information, consent records, and opt-out status may be processed by these providers as necessary to deliver and manage communications. Your mobile information and SMS consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. You may opt out of SMS or MMS messages at any time by replying STOP. You may reply HELP for assistance. After opting out, you may receive one final message confirming your request. Opting out of promotional text messages may not prevent essential non-marketing communications that are permitted by law. Wireless carriers are not responsible for delayed or undelivered messages. Message delivery may be affected by your device, network, carrier, location, or other circumstances outside our control.

11. Email Communications

By submitting your email address, requesting information, purchasing a service, or subscribing to our communications, you authorize us to send service-related emails. Where legally permitted and with any required consent, we may also send newsletters, educational content, offers, and promotional communications. You may unsubscribe from marketing emails using the unsubscribe link contained in the email. Unsubscribing from marketing communications will not prevent us from sending transactional, account-related, security, billing, or service communications.

12. Third-Party Services

Our website and services may use, integrate with, or link to third-party platforms, including payment processors, website hosting providers, scheduling tools, analytics providers, advertising networks, social-media platforms, email providers, telecommunications carriers, Twilio, and other technology vendors. Third-party services are governed by their own terms and privacy policies. We do not control and are not responsible for the availability, security, accuracy, content, policies, pricing, suspension, or performance of third-party services. We are not liable for delays, losses, account restrictions, data loss, service interruptions, or other problems caused by a third-party platform.

13. Intellectual Property

The website and its original text, graphics, branding, logos, designs, training materials, methods, templates, videos, downloads, software, and other content are owned by or licensed to STEERus and are protected by applicable intellectual-property laws. Except as expressly authorized, you may not reproduce, modify, distribute, sell, sublicense, publicly display, reverse engineer, or create derivative works from our materials. Ownership and usage rights for custom client deliverables will be governed by the applicable proposal or service agreement. Unless otherwise stated in writing, ownership does not transfer until all related invoices have been paid in full. We retain ownership of our pre-existing tools, frameworks, templates, processes, techniques, methods, know-how, general skills, and reusable materials.

14. Materials Provided by You

You retain ownership of materials that you provide to us. By providing content, files, data, trademarks, images, recordings, customer information, or other materials, you grant us a limited right to access, reproduce, modify, process, and use those materials solely as reasonably necessary to provide the requested services. You represent that you own or have obtained all permissions necessary for us to use the materials. You are responsible for claims arising from materials you provide without sufficient rights or authorization.

15. Portfolio and Publicity

Unless prohibited by a separate written agreement, we may identify you as a client and display non-confidential completed work in our portfolio, website, presentations, or marketing materials. We will not knowingly disclose confidential business information or personal information for portfolio purposes without appropriate authorization. You may request in writing that specific work remain confidential.

16. Confidentiality

Each party may receive non-public information from the other party in connection with a service engagement. The receiving party agrees to use reasonable care to protect confidential information and use it only for purposes related to the engagement. Confidential information does not include information that:

Is or becomes publicly available without a breach of these Terms.
Was lawfully known by the receiving party before disclosure.
Is received lawfully from another source without a confidentiality obligation.
Is independently developed without using the confidential information.
Must be disclosed by law, court order, or governmental request.

More detailed confidentiality obligations may be included in a separate agreement.

17. Privacy

Our collection and use of Personal Information are described in our Privacy Policy. By using the website or our services, you acknowledge that you have reviewed the Privacy Policy. You are responsible for reviewing the privacy policies of any third-party services you choose to use.

18. Feedback

If you provide ideas, suggestions, recommendations, reviews, or other feedback, you grant us permission to use that feedback without restriction or compensation, provided that we do not publicly identify you without permission unless your identity is already included in a public review.

19. Disclaimer of Warranties

To the fullest extent permitted by law, the website, its content, and our services are provided on an “as is” and “as available” basis. We disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted operation. We do not warrant that the website or services will be error-free, secure, uninterrupted, compatible with every system, or free from harmful components. Some jurisdictions do not permit certain warranty exclusions, so some exclusions may not apply to you.

20. Limitation of Liability

To the fullest extent permitted by law, STEERus and its owners, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost revenue, lost profits, lost business opportunities, loss of goodwill, loss of data, or business interruption. To the fullest extent permitted by law, our total cumulative liability arising from a particular service or claim will not exceed the amount you paid to us for the service giving rise to the claim during the six months preceding the event that created the liability. Nothing in these Terms excludes liability that cannot legally be excluded or limited.

21. Indemnification

You agree to defend, indemnify, and hold harmless STEERus and its owners, officers, employees, contractors, affiliates, and service providers from claims, liabilities, damages, losses, costs, and reasonable legal fees arising from:

Your violation of these Terms.
Your unlawful or unauthorized use of the website or services.
Materials, data, instructions, or content you provide.
Your violation of another person’s privacy, intellectual-property, contractual, or other rights.
Your marketing, advertising, email, telephone, SMS, or business activities.
Your failure to obtain legally required consent or authorization.

22. Suspension and Termination

We may suspend or terminate your access to the website or services if:

You violate these Terms or a separate service agreement.
You fail to pay an amount when due.
Your conduct creates legal, security, reputational, or operational risk.
A third-party provider requires suspension.
We are required to do so by law.
Continuing the engagement is no longer reasonably practical.

You may stop using the website at any time. Termination does not eliminate payment obligations, ownership rights, confidentiality obligations, limitations of liability, indemnification obligations, or other provisions intended to survive termination.

23. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, war, terrorism, civil unrest, labor disputes, utility failures, internet outages, cyberattacks, epidemics, governmental actions, platform outages, carrier failures, supplier failures, or changes in law.

24. Governing Law

These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict-of-law rules. Any legal action arising from these Terms or the services must be brought in a court of competent jurisdiction located in New Jersey, unless applicable law requires otherwise. Before filing a legal claim, each party agrees to make a reasonable good-faith effort to resolve the dispute informally.

25. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, business practices, technology, or legal requirements. The updated Terms will be posted on the website with a revised “Last updated” date. Where required, we may provide additional notice. Your continued use of the website or services after updated Terms become effective constitutes acceptance of the updated Terms.

26. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted, and the remaining provisions will remain effective.

27. Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

28. Entire Agreement

These Terms, our Privacy Policy, and any applicable proposal, order form, invoice, statement of work, or service agreement constitute the entire agreement concerning your use of the website and the relevant services.

29. Contact Us

Questions about these Terms of Service may be directed to: Steerus LLC River Vale, New Jersey, United States Email: hello@steerus.io Telephone: 804-539-2324 Website contact page: https://steerus.io/contact/